To ensure a smooth uploading process, refer to these basic video specifications before diving into filming.
- Videos should be recorded at a resolution of 1280x720 or 1920x1080
- Videos must include an audio track
- 16:9 Aspect Ratio for slides + video format
Once you’ve wrapped up with filming, follow these quick exporting specifications to make uploading your class videos a breeze!
- Video bit rate of at least 300 kbits/second (3000-5000 kbits/second is ideal)
- Videos should not be greater than 2GB in size
- Use .mp4, .mov, .avi, or .flv when exporting your video files
- Video compression format: H.264
Experiencing issues while uploading your class videos? Find a few immediate tips to help troubleshoot:
Why are my videos taking a long time to process?
If you’re seeing a “Processing” message on your videos, simply refresh the class creator to get the latest status of the videos. Another pro-tip: try uploading one video at a time to shorten processing time.
Why do I see an upload error on my video?
If you receive an “Upload Error” when attempting to upload a video, there are a few possible causes. We’ve put together these recommendations to help troubleshoot:
- Make sure your video meets all our video specifications.
- Make sure your network connection is strong. A weak connection can have a major effect on uploading speed. If you don’t have a strong internet connection at home, head to your local coffee shop to upload your videos!
- If you’re attempting to upload too many videos at once, a system time-out may be occurring. Try uploading only one video at a time.
- Make sure your video is in the right file type - .mp4, .mov, .avi, or .flv.
- Try switching to a different web browser, preferably Google Chrome or Firefox.
How can I solve this low bit rate issue?
If you’re having trouble uploading your videos to Skillshare due to a low bit rate, we recommend re-exporting your videos with a target bit rate of 3000–5000 kbits/second. To check your video’s bit rate, you can use a free tool like iMediaHUD (Mac) or MediaInfo (Mac, Windows) and if you’re using Quicktime, open your file and hit command-I to see a consolidated bitrate. Both programs will give you detailed information about your video's encode properties.
Unable to re-export your original videos with a higher bit rate? Your other option is to re-encode your videos using a software called HandBrake. Here’s how:
- Install HandBrake (Mac, Windows)
- Select your video via the Source button (or click and drag into HandBrake)
- Select and name the Destination for where you’d like the new video to be saved to
- You can leave most of the settings on their default.
As an alternative to HandBrake, you can also try to re-encode your videos using Microsoft Expression Encoder.
This new version will allow for the highest-quality playback for students once your video is uploaded to Skillshare
If you’re still having trouble uploading your class videos, feel free to reach out to us at email@example.com, and we’ll help troubleshoot!