Set up and customize your services on Superpeer for 1-on-1 Sessions, from length to price to booking questions.
In this article:
- Add a 1-on-1 Service
- Set Your Availability for a Service
- Copy Your Availability to a New Service
- Set Your General Unavailability
- Add Custom Booking Questions
Add a 1-on-1 Service
For each new session offering on Superpeer, you’ll want to create a new service. Click Add Service to get started, then customize your offering by filling in the required information. We’ve provided some tips and best practices for each below.
Service Name
Give your session a succinct title that clearly identifies what you’ll be offering, and who your target audience is. A few tips when composing your title:
- Ensure the topic is clearly mentioned clearly in your title. For example, instead of “Portfolio Review,” try “Portfolio Review for Illustrators”
- Avoid redundancies such as adding your name or “1-on-1 Session” to the title — save that precious real estate for other relevant keywords!
- Keep the name under 50 characters.
Custom URL
Each service's URL will be automatically generated including your username along with the service name. If you would like to edit the URL, click Edit. All of your services require unique URLs.
Description
The description is what potential participants read when they click through from your Superpeer profile to each 1-on-1 Session page to book. To optimize how users view your session on Superpeer — and encourage them to sign up — we recommend structuring your description as follows:
- Start your description with a short paragraph that provides a broad overview of your session’s value proposition: what you’re offering, who your target audience is, and how they will benefit.
- In subsequent paragraphs, include details on what specific topics you’re available to cover in the session, as well as what participants can expect. Styling this part of the description as a bulleted list makes it easier to read; 3-5 bullets is sufficient.
Looking for examples? These teachers’ descriptions successfully sell their respective offerings and explain clearly what participants can expect.
- Portfolio & Social Media Account Review for Illustrators with Ohn Mar Win
-
Watercolor Beginner Basics: When to Break the Rules with Tammy Kaye
- Video Production Coaching & Feedback with Scott Luu
Call Duration
Most teachers opt for 45- or 60-minute sessions, although you’re welcome to experiment with shorter or longer sessions too. Consider what you’re planning to offer, the amount of time you feel is needed to have a meaningful interaction related to your offering, as well as your personal availability and preference.
Call Price
Choose from a list of Superpeer's supported currencies. You will still be able to receive bookings from anyone in the world who is eligible to participate, regardless of which currency you choose.
For specific guidance on pricing your sessions, see Plan Your 1-on-1 Session.
Set Your Availability for a Service
You’ll need to set your availability for each service when you set it up. Check the days you are available and choose the start and end times. You can set multiple time frames in a single day, e.g., 9am - 12pm, 2pm - 5pm.
There are a few more options available to you to customize your availability:
Buffer time
Add time before or after your 1-on-1 Sessions so you have a little time between back-to-back calls. Buffer time is set to 0 minutes by default.
Notice period
The notice period will set a minimum notice period for your bookings. Users will only be able to book calls at least this far in advance. Notice period is set to 16 hours by default.
Notice period is where you also determine how you’d like Superpeer to handle call requests:
- If you select Manually accept/decline every call request, you will need to log in to your Superpeer account to manage the booking before it is confirmed. Unaccepted calls will be canceled 4 hours before the call to avoid a no-show. We recommend this setting.
- Or, you can Accept bookings automatically. This means you won’t have to manually manage bookings ahead of time, and you can still cancel calls any time.
Maximum booking period
Set a maximum booking period to prevent users from booking a call with you too far in advance. The maximum booking period is 90 days by default.
- Set the Maximum Booking Period to the length of time you’re planning to offer 1-on-1s.
- Adjust your availability for the session to open up the maximum number of slots on your weekly calendar to allow more flexibility and choice with users.
- Under Notice Period, ensure you’ve selected “I will manually accept/decline every call request I get”. This way, you can decline bookings that you’re not prepared to take.
- Optional: If managing individual requests becomes too unwieldy, you can adjust your Unavailability settings to hide available slots in the remaining maximum booking period, as needed.
And, if you decide to limit your bookings, highlight the limited number of spots you have available when you promote your sessions to your community (e.g. “I’m opening up 5 1-on-1 spots this month — book soon to claim your spot!). Check out Top Teacher Ohn Mar Win’s Discussion Announcement as a great example.
Copy Your Availability to a New Service
Once you've set your availability for a service, you can easily copy it to new services you create. When setting up a service for the first time, click the dropdown box under Copy availability from another service and choose the service from which you would like to copy.
Keep in mind that if you change the availability of a selected service later, the availability of this new service will not be affected. You can also add custom hours to any new service by manually choosing the days and times you are available.
Set Your General Unavailability
This setting allows you to block date ranges from your booking calendar across all services.
Toggle this on from within any of your existing services. Then, select the date range in which you are not available. You can add multiple unavailable timeframes by clicking Add date range +.
Add Custom Booking Questions
When creating your session, you’ll have the option to add questions that you’d like participants to answer about themselves when registering so that you’re prepared with any info you need ahead of time.
By default, all services include the question "What would you like the call to be about?". Click Edit to edit or delete the default question, or add more. You can have up to 4 custom questions to a service. Toggle the Required setting on if you need peers to answer this question before booking.
On Superpeer, questions can be no more than 100 characters in length and are short answer format only. Here are some recommendations for formulating these questions:
- Use questions to prompt participants to share exactly what pain points or issues you’d like them to address.
- Asking for examples of previous work before a session can really help you offer tailored feedback — something almost all participants want. If not a portfolio or website, you can ask participants to share a link to their Instagram account or, if applicable, more niche platforms (i.e. Spoonflower).
- You can ask up to 4 questions per 1-on-1 service.