Unexpected charges from Skillshare

If you have an unexpected charge from us, it can be one of the following:

This guide will help steer you in identifying unexpected charges and, if needed, contacting us for assistance.

Why was I charged from Skillshare?

Skillshare charges will typically appear on your statement as "HELP.SKILLSHARE.COM" or "Skillshare, Inc." Follow these steps to find details about an unexpected Skillshare charge:

  1. Log into your Skillshare account.
  2. Go to Account Settings > Membership & Payments to see upcoming renewals for your account.
Not sure if you have a Skillshare account? You can try resetting your login details. If you don’t recognize the membership, or you don’t have a Skillshare account, contact us.

Pre-authorization charges

We typically submit a pre-authorization charge to your bank when you:

  • Add or update your payment method on file - the pre-authorized amount is typically $0.00 or $1.00, depending on your bank. This is a temporary charge and will be removed before it settles on your account.
  • Making the initial purchase of a membership - if you find two identical charges in your transactions, we recommend contacting your bank to see if one of the charges is a pre-authorization.