Skillshare Help Center

Skillshare Basics

Skillshare 101

• Supported Browsers
• What is Skillshare?
• How does Skillshare work?
• What does Skillshare cost?
• What is a project-based class?
• Who should take Skillshare classes?

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Community Guidelines

• Community Guidelines
• Class Guidelines
• Groups Guidelines
• Reporting a Violation

Skillshare App

• Where can I download the Skillshare app?
• What are the OS/device requirements for the app?
• What features are available on the app?
• How do I download videos for offline viewing?
• Can I post a project from the app?
• How do I cancel my subscription for Premium Membership if I signed up through the app?

Skillshare for Teams

• October 2020: Introducing New Team Administration Tools
• April 2020: Introducing New Reporting with Deeper Insights
• What team plans are available for purchase?
• What features & benefits are included in Skillshare For Teams plans?
• Payments and Subscriptions FAQs
• How does Admin access work on Skillshare for Teams?

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My Profile

• How do I update my Skillshare profile?
• What should I add to my Skillshare profile?
• Profile Guidelines

My Account

• How do I disconnect my Skillshare account from my Apple ID?
• Why can't I log in to my account?
• How do I make my profile private?
• How do I connect or disconnect my account to Facebook or Twitter?
• How do I manage my email notification settings?
• How do I view my billing history and receipts?

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Gift Cards

• How do I redeem a gift card?
• Can I redeem a gift card with an existing Premium Membership?
• When do gift cards expire?
• How do gift cards work with the mobile app?
• Why doesn’t my gift card work?

Affiliate Program

• What is the Affiliate Program?
• How does the Affiliate Program work?
• How do I apply to become an Affiliate?
• How do Affiliate payments work?
• Who is eligible to be a Skillshare Affiliate?

Contact Us

• Share your thoughts
• How can I get in touch with Skillshare?

Student Questions

Premium Membership

• What does a Premium Membership include?
• How do I purchase a Premium Membership?
• How do I cancel my Premium Membership?
• Do I have access to classes if I cancel my Premium Membership?
• Can I pause my Premium Membership?
• Can I buy Premium Memberships in bulk?

Payments

• When will I be charged for my Premium subscription?
• Why was I charged after my trial?
• Can I get a refund for my Premium Membership payment?
• Can I purchase individual classes?

Free Membership

• What does a Free Membership include?
• How do I find free classes?

Taking a Class

• Skills You Follow
• How do I find a class to take?
• How do I start a class?
• Why does it look like my class has already started?
• How do I interact with other students?
• How do I post and edit a project?

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Leaving Class Reviews

• How do I leave a class review?
• What type of information can I provide in my class review?
• How do I edit or delete my class review?
• How do I update a review that was added through Skillshare’s previous review system?

Taking a Workshop

• What is a workshop?
• Where do I watch the class video lessons for my workshop?
• Where do I upload my class project(s)?
• What if I have already posted a project in one (or more) of the classes?
• Can I still join even if the workshop has started already?
• Do I need a Premium Membership to participate in the workshop?

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My Classes

• How do I use lists to organize my saved classes?
• How do I find the classes I’ve watched?
• How do I mark a class as completed?
• How do I save a class for later?
• How can I find my projects?

Skillshare Scholarships

• Does Skillshare offer financial assistance?
• How do I apply for a scholarship?
• When will I be notified if my application has been accepted?
• How do I redeem my scholarship?
• I’d like to fund a scholarship for my community. How do I become a benefactor?

Student Referrals

• How do I send a referral invite?
• When do I receive my referral credit?
• How can I see how many invitations I’ve sent and months I’ve earned?

Troubleshooting Videos

• Why aren't my videos playing?
• Why are my videos blurry?

Promotions & Contests

• Skillshare Live with Ali Abdaal & Todoist: Giveaway Terms & Conditions
• Daily Art Practice Workshop: Tombow Giveaway Terms & Conditions
• Skillshare Live with Sophia Yeshi & Adobe: Giveaway Terms & Conditions
• Skillshare Live with Dylan Mierzwinski & Tombow: Giveaway Terms & Conditions
• Daily Art Practice Workshop: Tombow Giveaway Terms & Conditions
• Love Your Hometown: Project Challenge Rules & Conditions

Teacher Handbook

Getting Started

• Welcome to the Teacher Handbook
• How Skillshare Classes Work
• Becoming a Successful Skillshare Teacher
• Class Quality Guidelines

Planning Your Class

• Planning Your Class
• Choosing Your Class Topic
• Choosing Your Class Project
• Drafting Your Class Outline

Producing Your Class

• Getting Started
• Teaching with Confidence
• Equipment
• Teaching Approach: Screencast, Talking Head, Demonstration
• Preparing to Film
• Editing Your Class

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Pre-Publish Merchandising

• Class Packaging Matters
• SEO for Traffic
• Class Title
• Lesson Titles
• Cover Image
• Class Description

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Promoting Your Classes

• Getting Started on Class Marketing
• Tools and Settings
• Getting the Word Out
• How Skillshare Helps

Earning Revenue

• How Earning Works
• Earning Premium Referrals
• Earning Royalties
• Earning FAQs

Engaging Your Following

• Build a Following on Skillshare
• Your Discussion Board
• Your Project Gallery
• Track Your Stats
• Be Persistent

Building Your Channel

• Your Next Class
• Your Vision
• Your Next Class Topic
• Marketing Your Channel
• Teacher Success
• Workshops

Teacher Questions

Basics of Teaching

• Who can teach a class on Skillshare?
• What does a Skillshare class include?
• What should I teach?
• How do I get started on my class?
• How long does it take to create a class?
• What resources does Skillshare provide to help me?

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Uploading and Editing Your Class

• Can I delete my class?
• Where do I upload my class content?
• How can I find my class draft?
• How do I publish my class to Skillshare?
• How do I change my class cover image?
• How do I attach files to my class?

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Earning Revenue

• January 2021: Teacher Royalty & Payments Reminder
• How can I earn money on Skillshare?
• How do students pay for my class?
• When and how do I receive payments from Skillshare?
• Where can I find stats on my class performance and earnings?
• How can I see how much money I will earn?

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Class Marketing

• Will Skillshare promote my class?
• How do I market my class?
• How do I use my class referral link?
• How do I create a free access link for my community?

Class Reviews

• Where are my class reviews displayed?
• What type of information can students provide in their reviews?
• Does my class receive an overall review score?
• How is the level of my class determined?
• How do I see reviews on my classes that were added through Skillshare’s previous review system?
• Can I respond to an individual review or flag it to Skillshare?

Class Captions & Transcripts

• How can I edit my class captions?
• Which classes have captions and transcripts?
• Where do captions appear in my class?
• Where do transcripts appear in my class?

Class Creator Troubleshooting

• Why are my videos taking a long time to process?
• Why do I see an upload error on my video?

Promotions

• Top Teacher Publishing Challenge, April 2021 — Level Up Your Audio
• Teach Corps "Level Up Your Audio" Publishing Challenge: March 2021
• Top Teacher January 2021 Publishing Challenge
• Winter 2021 Teach Challenge — Terms & Conditions
• Watercolor in the Woods Workshop Giveaway Terms and Conditions
• Teach Corps Publishing Sprint: Oct-Nov 2020

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