Refunds may be available within a limited time window depending on how your subscription or purchase was made. Here’s how to check your eligibility and request a refund.

Check if your Skillshare subscription is eligible for a refund

Refund eligibility depends on the type of trial or billing period associated with your subscription. If you’re eligible for a refund, contact Skillshare Support to submit your request.

If you started with a 7-day free trial

You may be eligible for a refund if you contact Support within 48 hours after your subscription is charged.

If you started with a 14-day (or longer) free trial

Charges after a 14-day or longer free trial are not eligible for refunds.

Subscription renewals

Skillshare does not offer refunds for subscription renewals.

For annual subscriptions, Skillshare sends a renewal reminder email approximately 30 days before the renewal date. You can cancel your subscription anytime before renewal to avoid future charges.

If you’re in the EU

If you’re located in the European Union, you may have a 14-day cooling-off period under local consumer protection laws. If you start a subscription with a free trial, your trial period counts toward this 14-day period. After this period has passed, refunds are not available.

If you’re in the UK

If you’re located in the United Kingdom, you may have a 14-day cooling-off period under local consumer protection laws.

• If you start a subscription with a free trial, your trial period counts toward this 14-day period.
• You may also have a new 14-day cooling-off period in certain cases when your subscription renews, such as for annual plans.

After the applicable cooling-off period has passed, refunds are not available.

Refunds for SEPA direct debit payments

If you paid for your Skillshare subscription using SEPA direct debit, you can request a refund within 8 weeks of the initial payment.

Refunds for subscriptions purchased through the mobile app

If your subscription was purchased through the Apple App Store or Google Play, Skillshare cannot cancel, refund, or manage that subscription. Deleting the mobile app does not cancel your subscription.

You must request refunds directly through the app store where the purchase was made.

Helpful resources:

• How to request a refund for purchases made in Apple’s App Store
• How to request a refund for purchases made in the Google Play Store

Refunds for 1-on-1 Sessions

If you booked a 1-on-1 Session, you can cancel or reschedule up to 4 hours before the session begins.

To cancel or reschedule:

1. Open the confirmation email you received when registering.
2. Scroll to the bottom of the email.
3. Click the cancel or reschedule link.

If you want to dispute a session after it has ended, email help@skillshare.com within 48 hours of the scheduled session start time and explain why you are requesting a refund. 

Refunds for digital products

Digital products are non-refundable and cannot be returned or canceled.

Refund requests may be reviewed only in extraordinary circumstances, such as fraud or clear misrepresentation.

To request a review:

1. Email help@skillshare.com.
2. Send your request within 48 hours of purchase.
3. Include details explaining why you are requesting a refund.

Important things to know

• Canceling your subscription stops future billing, but it does not automatically issue a refund.
• If a refund has already been granted on your account, additional refund requests may not be approved. 
• After cancellation, you will keep access to Skillshare until the end of the current billing period.
• Subscriptions purchased through Apple or Google must be managed through the respective app store. 

Still need help?

If you have questions about your billing or refund eligibility, our Support team is here to help. Contact Skillshare Support and include the email address associated with your account so we can review your request.