Why aren't my videos playing?

Video errors may be caused by a number of factors. We recommend trying the following steps to troubleshoot:

  1. Clear your browser’s cache and cookies.
  2. Make sure your Flash Player is enabled and up to date.
  3. Try a different browser (Google Chrome is most compatible with our website).
  4. Log out of Skillshare, quit your browser, and log back in.
  5. Disable any browser extensions, firewalls or antivirus programs.
  6. Check your firewall settings. 

If you’re still having issues, shoot us an email to help@skillshare.com and we’d be happy to help troubleshoot. Please be sure to include your browser type, a screenshot of the video error, and a direct link to the class.

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