Why didn’t I receive a payment this month?

There are a number of reasons why you may not have received teacher earnings and/or referral payments. Listed below are the most common reasons and how you can make sure you receive payment moving forward.

A. You had no new referrals in the past month. We pay teachers on the 16th of each month for all referrals that converted to membership, net of refunds, in the previous month. If you have noticed a dip in your payments, consider continuing to market an older class to drive new referrals.

B. You did not meet the 75-minute minimum. To receive a payment for the minutes watched in your classes, students must watch a total of at least 75 minutes from your class(es) throughout the month. Any minutes earned in a given month do not roll over to the next one. If you're not meeting this threshold, we recommend promoting your existing classes or teaching another one! 

C. You provided free access links for your class(es). Teachers only earn for the minutes watched in a class by subscribing members. To check if you have created free access links for your class, visit the Edit Details page of any class, and click on the Promote tab.

D. There was an issue, either because you do not have a payment account set up or because the transaction failed. Please ensure that you’ve successfully registered with Tipalti and that your payment settings are correct. Refer to our instructions in the article How do I edit my payout settings? to edit your payment settings or check the status of a recent payment. If you have any questions about your payment account or settings, reach out to teach@skillshare.com.

E. Your payment is being processed. Skillshare sends teacher payments on the 16th of every month. It may take several business days for the funds to arrive, depending on the payment method you select. Please refer to When and how do I receive payments from Skillshare? for more specific information about estimated processing times.

F. Your class(es) are in violation of our Community Guidelines. If this is the case, you should have received an email notification from our team with next steps specific to your case.

 

For questions about registering with Tipalti or to report technical issues with the registration process, reach out to Tipalti directly using this request form. Be sure to use the email address associated with your Skillshare teaching account and reference Skillshare Teachers in the description.

If you need to address incorrect information associated with your Tipalti account, please reach out to teach@skillshare.com.

Please note that failing to register with Tipalti, providing any incorrect information, or leaving unfinished steps during Tipalti registration will prevent you from earning any teacher payment from Skillshare. Any teacher payments that you otherwise would have earned during the period in which you fail to register fully with Tipalti will be forfeit.
For questions about the status of a payment or to address a payment error, please reach out to teach@skillshare.com. Per our Terms of Service, you have 30 days from the time at which a payment was or should have been made to report any discrepancies — missed teacher payments are not automatically added to your next payout.