There are a number of reasons why you may not have received monthly royalty and referral payments. Listed below are the most common reasons and how you can make sure you receive payment moving forward.
A. You had no new referrals in the past month. We pay teachers on the 16th of each month for all the referrals that occurred throughout the previous month. If you have noticed a dip in your payments, consider continuing to market an older class to drive new referrals.
B. You did not meet the 75-minute minimum. To receive a royalty payment for the minutes watched in your classes, students must watch a total of at least 75 minutes from your class(es) throughout the month. Any minutes earned in a given month do not roll over to the next one. If you're not meeting this threshold, we recommend promoting your existing classes or teaching another one!
C. You provided free access links for your class(es). Teachers only earn royalties for the minutes watched in a class by subscribing members. To check if you have created free access links for your class, visit the Edit Details page of any class, and click on the Promote tab.
D. There was an issue sending your payment, either because you do not have a payment account set up or because the transaction failed. Please ensure that you’ve successfully registered to receive payment from Skillshare through Tipalti and that your payment settings are correct. Refer to our instructions in the article How do I edit my payout settings? to edit your payment settings or check the status of a recent payment. To ensure the payment is added to your next payout, reach out to firstname.lastname@example.org.
E. Your payment is being processed. Skillshare sends teacher payments on the 16th of every month. It may take several business days for the funds to arrive, depending on the payment method you select. Please refer to When and how do I receive payments from Skillshare? for more specific information about estimated processing times.
F. Your class(es) are in violation of our Community Guidelines. If this is the case, you should have received an email notification from our team with next steps specific to your case.
For questions about the status of a payment, to address a payment error, or help updating your Tipalti account information, please reach out to email@example.com. Per our Terms of Service, you have 30 days from the time at which a payment was or should have been made to report any discrepancies — missed teacher payments are not automatically added to your next payout.