Why am I losing access? What happened to my account?

During a recent review, we discovered that some accounts have had access to premium content without being billed. We sincerely apologize for any confusion this may have caused and we regret that this oversight occurred. We want to make sure you're aware of the situation and provide a resolution moving forward.

Regarding the status of your account, we’ve removed access to Skillshare. To make things right, we’re offering you 60% off a year of membership when you reactivate.

To continue on your Skillshare membership at a reduced rate, you can use the code 60OFFLAPSE032025 for 60% off your next year of Skillshare! We’d love to see you continue to explore your creativity, connect with fellow creatives.

Please note, this discount will apply to your next charge. After that, your renewal will return to the regular pricing.

If you have any questions or would like further clarification, please don’t hesitate to reach out. We’re here to support you and ensure your experience with Skillshare is a positive one moving forward.

We appreciate your understanding as we work to resolve this and improve our service.

How do I redeem the discount offer?

Check out our guide: How do I redeem a discount code?

Will I be charged automatically if I accept the offer?

Yes, once you accept the retention offer and reactivate your subscription, the payment will be processed automatically.

Will I lose my saved classes and progress?

No, your saved classes and progress will remain linked to your account. Once you renew your membership, you’ll regain access to everything where you left off.

Will my account be deleted if I don’t resubscribe?

No, your account will remain active, but you won’t have access to paid content until the subscription is renewed.