You can usually fix login issues by checking your browser or app settings, then resetting your password if needed.

Check your login details

• Make sure you’re using the correct email address
• Try logging in with the same method you used to sign up (email, Google, Apple, etc.)

Try these troubleshooting steps

On desktop

1. Clear your browser’s cache and cookies.
2. Disable any browser extensions or add-ons. 
3. Turn off pop-up blockers temporarily. 
4. Quit your browser, then reopen it and try logging in again.

On the mobile app (iOS & Android)

1. Close the app completely.
2. Reopen the app and try logging in again. 
3. If the issue continues, try logging in through a mobile browser instead.

Check your security or ad blocker settings

Some security tools can block parts of Skillshare and prevent login.

• If you’re using antivirus software (especially on Windows), add skillshare.com to your safe or allowed list
• If you’re using an ad blocker, add the following domains to your allowlist: 
  • brightcove.com
  • google.com 
  • siftscience.com 

Then try logging in again.

Reset your password

If you can’t remember your password, you can reset it:

1. Go to the login page. 
2. Enter your email address. 
3. Click Sign in. 
4. In the next screen, click Forgot password? 
5. Follow the instructions in the email to reset your password.

Where to try logging in again

Once you’ve completed the steps above, return to the login page and try signing in again.

• On desktop: skillshare.com/login
• On mobile: open the Skillshare app and log in 

Things to know

• Browser extensions and security tools are a common cause of login issues 
• Clearing your cache and cookies can resolve most login problems 
• You can turn extensions back on after testing your login 
• Make sure your app is up to date (on mobile)

Still need help?

If you’re still unable to log in, our Support team is here to help you get back to learning.