Fraudulent emails — often called phishing — are fake messages designed to trick you into revealing personal, financial, or account information. These emails can look convincing and may use Skillshare’s branding, real employee names, or realistic language.
If you’re unsure whether an email is legitimate, this article will help you identify common warning signs and explain what to do next.
Important: We’re currently seeing an increase in scams impersonating Skillshare with fake influencer, sponsorship, or partnership offers.
👉 Learn more about this specific scam here: Scam Alert: Fake Skillshare Influencer & Sponsorship Emails
How to spot a suspicious email
Scammers change tactics frequently, but suspicious emails often share these common signs:
1. Check the sender’s email address
Legitimate Skillshare emails always come from an address ending in:
@skillshare.com
If the sender’s email uses any other domain — even if it looks similar — the message is not from Skillshare.
2. Inspect links before clicking
Scam emails often include links that appear legitimate but lead to unsafe websites.
Before clicking:
- Hover over the link to see the destination URL
- Check that it clearly points to a Skillshare domain
If the link looks unfamiliar, shortened, or slightly misspelled, don’t click it.
3. Unexpected attachments or downloads
Skillshare rarely sends attachments. Be cautious of:
- Files you weren’t expecting
- Requests to download documents, ZIP files, or PDFs
- Links asking you to “review” or “approve” something urgently
These are common phishing tactics.
4. Urgent or alarming language
Scammers often try to pressure you into acting quickly. Watch out for messages that:
- Threaten account suspension
- Demand immediate action
- Promise rewards or payments if you respond quickly
Legitimate communications from Skillshare won’t rely on fear, urgency, or secrecy.
5. Requests for sensitive or payment information
Skillshare will never ask you via email to:
- Share your password
- Provide full credit or debit card numbers
- Share bank account details
- Provide payment information in order to transfer money to you
Any email requesting this information is a scam.
What Skillshare may ask for
In limited cases, Skillshare Support may request specific information to verify account ownership (such as the last four digits of a card or a government-issued ID). When this happens:
- We’ll clearly explain why the information is needed
- We’ll provide secure instructions for submitting it
- The request will always come from @skillshare.com
If anything feels unclear, pause and contact Support directly.
What to do if you receive a suspicious email
If you’re unsure about an email’s legitimacy:
- Do not reply
- Do not click links or download attachments
- Do not share personal or payment information
- Forward the email to Skillshare Support at help@skillshare.com so we can review it
- Delete the message from your inbox
If you’ve already clicked a link or shared information:
- Change your passwords immediately
- Contact your bank or payment provider if financial details were shared
- Run a security scan on your device
Looking for a specific scam?
If the message you received mentions:
- Influencer deals
- Sponsorships or brand partnerships
- Upfront payments
- Requests to move conversations off email
Please read our dedicated guide:
👉 Scam Alert: Fake Skillshare Influencer & Sponsorship Emails
This page includes examples, red flags, and reporting steps specific to that scam.
Still not sure?
If you’re ever unsure whether an email is truly from Skillshare, it’s always safest to check with us before taking action. Contact Skillshare Support and include a screenshot or forwarded copy of the message — we’re happy to help.