I received a suspicious email. Is it from Skillshare?

Phishing (pronounced as fishing) is an attempt to steal your money, or your identity, by tricking people in revealing personal information -- such as a full credit card number, bank information, or passwords. Most of the time, these attempts will be through websites that pretend to be legitimate. Scammers typically pretend to be reputable companies, friends, or acquaintances in a fake message, which contains a link to a phishing website.

In this article:

How to spot a phishing email

While phishing attempts can change, keep an eye out for these common signs of a phishing attempt:

  • Check that the 'From' email address ends with @skillshare.com.
    • It's common for scammers to misspell the 'From' email to trick you.
  • Links that don’t lead to www.skillshare.com or click.skillshare.com.
    • Before you click a link, check the URL by copying the link into your address bar without pressing Enter.
  • Emails with suspicious or unsolicited attachments.
  • A claim that your account is compromised, urging immediate action.
  • See more ways to spot a phishing attempt here.

What to do if you're unsure about an email

  • Don't reply or open any links or attachments.
  • Contact us directly to inquire about the legitimacy of the email received.

What to do if you've received a phishing email

Information Skillshare will never request

  • Your full debit/credit card number
  • Your bank account information
  • Your password
  • Your social security number

Information Skillshare may request

In the event we need to verify ownership of an account and/or process changes on our end, here is some information we may request:

  • Last 4 digits of your credit card
  • Copy of a government-issued ID
  • IP address